Privacy Policy

Last updated: December 16, 2025

This Privacy Policy explains how All 12 Volt (“we”, “us”, “our”) collects, uses, discloses and protects
your personal information when you visit or make a purchase from
https://www.all12volt.com.au/.

1) Personal information we collect

We may collect personal information when you use the Site, place an order, request a quote/booking, or contact us. This may include:

• Name
• Email address
• Phone number
• Billing and delivery address
• Order details and purchase history
• Any information you provide in enquiries (including vehicle/fitment details if you share them)
• Technical data such as IP address, device identifiers, browser type, pages viewed, and cookies (see “Cookies” below)

2) How we collect personal information

• Directly from you (e.g., checkout forms, account creation, contact forms, email/phone enquiries)
• Automatically (e.g., cookies and analytics when you browse the Site)
• From third parties you choose to use (e.g., payment providers, delivery carriers, and analytics tools)

3) Why we collect, use and disclose personal information

We may use your personal information to:

• Process orders, payments, delivery and returns
• Provide customer support and respond to enquiries
• Provide installation/service bookings and quotes (where applicable)
• Send order and service communications (e.g., confirmations and updates)
• Send marketing communications where permitted (you can opt out at any time)
• Improve our Site, products, services and customer experience
• Protect against fraud, misuse, and security incidents
• Comply with legal and regulatory obligations

4) Payments

Payments made through the Site are processed by third-party payment providers.
We do not intentionally store full payment card details on our systems.
Your payment information is handled in accordance with the provider’s terms and privacy policy.

5) Who we share personal information with

We may disclose personal information to trusted third parties as needed to run our business, such as:

• Payment processors
• Delivery and logistics partners
• Website hosting and IT/service providers
• Analytics and marketing providers (where used)
• Professional advisers (e.g., accountants, lawyers) where necessary
• Regulators, courts, or law enforcement where required or authorised by law

We do not sell your personal information.

6) Cookies and analytics

We may use cookies and similar technologies to operate the Site, remember preferences, measure performance, and improve your experience.
You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

7) Overseas disclosure

Some service providers (such as hosting, analytics, payment, or email tools) may store or process data outside Australia.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

8) Security and data retention

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access,
modification or disclosure. No method of transmission or storage is completely secure.

We keep personal information only for as long as needed for the purposes described in this policy, unless a longer retention period is
required or permitted by law.

9) Access and correction

You may request access to, or correction of, personal information we hold about you. We may need to verify your identity before
processing your request.

10) Marketing choices

If you opt in to marketing communications, you can opt out at any time by using the unsubscribe link in our emails or contacting us.

11) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised when changes are made.

12) Contact us

If you have questions or requests relating to privacy, contact us:

• All 12 Volt
• Address: Unit 1/49 Central Hills Drive, Gregory Hills NSW 2557, Australia
• Email: sales@all12volt.com.au
• Phone: 02 4656 4643